I Can See My Photos But Cannot Download Them—What Should I Do?

If you can see your photos but are unable to download them, follow these steps based on where you made your purchase:

If You Purchased at the Venue:

• If you see a "Photo Number Invalid" error, please click the Support button to request assistance.
  • Please attach a copy of your receipt for our review

If You Purchased Online:

• Check your spam/junk folder for an email from [e-mail] containing your digital purchase.
• If you still do not see the email, please click the Support button for further assistance.
  • Please attach a copy of your receipt for our review

For additional help, visit our FAQs or submit a support request.